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FAQs

Q: 1. How can I return the product?
Ans: We would accept the return if you do not wish to keep the same. In case of this you need to dispatch the product to our given and we will refund you the amount or we will send you replacement product.

Q: 2. What are the other payment modes available other than CC Avenue?
Ans: Apart from CC Avenue we also accept Paytm payment. You can easily make payment via Paytm.

Q: 3. Are the colours of products shown on the website accurate?
Ans: We make sure not to compromise with product quality. You will received as color as mentioned and displayed. However we cannot guarantee that your monitor or screen’s display of any colour will be completely accurate, as computer monitors and screens of electronic devices vary. Some products may also appear smaller or larger than their image displayed on the site.

Q: 4. Can I change my shipping address after my order has been dispatched?
Ans: Unfortunately, we cannot change the shipping address location once your order product has been dispatched.

Q: 5. What type of packaging will be use to pack my order?
Ans: Your order will be packed in a signature “Alvaro Castagnino” box, which not only looks amazing but also keeps the product safe and will be a perfect gifting choice. If you are purchasing the product for gifting purpose you can mention the same while ordering and we will wrap your order in a gift wrapping paper.

Q: 6. Is the shipping charge calculated on weight of the package?
Ans: There are no shipping charges for deliveries all India.

Q: 7. What shall I do if I get stuck in between placing order or if i need any assistant while choosing the product?
Ans: You can call us or send whatsapp on +91-9748717879 while placing the order or choosing the product. We will guide you as per guidance required.

Q. 8. How can I change my shipping address?
Ans: By default, the last used shipping address will be saved into to your Sample Store account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.

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